Gift vouchers cannot be exchanged for cash.
Our refund and exchange policy is in accordance to your statutory rights under the Competition and Consumer Act and similar laws. If a product is faulty or is significantly different from its description, then you may be eligible for a refund or exchange.
Simply take the product, along with your valid proof of purchase, into the store.
If the product was purchased online, or you are unable to come into the store, you can phone the store to request a refund or exchange and then post the product back to us.